Can I change or extend my reservation?
If you are not yet at the destination and want to extend your stay at the hotel, contact us at 937 629 470 and one of our agents will confirm if it is possible and if there is any price difference.
We remember that you can modify your reservation up to 48 hours before your arrival at the hotel.
How can I get to the hotel?
You will find the location of the hotel in the Location section of each hotel. You can get there by public transport, taxi or rent a transfer for more convenience. Click on the map to see the location on Google Maps.
For more information, you can contact the hotel via email, phone or WhatsApp. You will find contact details at the bottom of the hotel page.
What is the amount of the tourist tax?
The Tourist Tax is €1.32 per person per night when booking from 16 years of age. The fee is not included in the reservation price and you must pay it at reception upon arrival at the hotel.
Why is the rate cheaper on the hotel's official website than on other booking websites?
When you book through third-party sites, such as online travel agencies or booking platforms, the hotel usually has to pay a commission for each reservation. By booking directly through the hotel's website, these additional costs are eliminated and the hotel can pass those savings on to guests.
In addition, on our page you can get a greater discount if you sign up for our loyalty program (Loyalty by Golden). The goal of the program is to reward guests who have made their reservation through the official website. Accumulate reservation nights in our hotels and get even better discounts for your next vacation.
Consult all the benefits of the program on the page Loyalty."
Can I bring my pet?
We regret to inform you that no. Although we love them, our policy is not to accept animals.
What languages do we speak at the hotel reception?
Several languages are often spoken at the hotel reception to ensure effective communication with guests of different nationalities. The most common languages spoken at the reception of our hotels are Catalan, Spanish, English, French, Dutch, Russian.
Do you offer airport transfer?
We do not have a shuttle service, but we have partners who will offer you the most competitive rates. In the 'Location' section of each hotel, at the bottom, you will find directions on how to get there, including information about transfers. Click on the link and make your reservation with complete peace of mind.
In case you don't have time to book in advance, when you arrive at the airport you will find various taxi companies and transfer services at your disposal.
Does the hotel provide pool towels?
Yes, we have a pool towel service at no cost. All you have to do is leave a deposit of €10 for each towel requested at reception, which will be returned with the return of the towel at the same reception.
If you wish to change your towel, due to our commitment to the Environment, the hotel will charge €1 for each towel changed.
We remind you that hammocks cannot be reserved.
If you prefer, we have the exclusive Golden beach towel available for purchase. Ask us at reception.
From what time can I check-in to my room?
Your room will be available from 3:00 p.m. If you arrive in the morning, you can leave your bags at the hotel for free until the room is ready.
What time do I have to leave the room?
On the day of your departure, you must leave the room before 11 in the morning. If you want to make the most of your last few hours at the hotel, we can store your luggage in our storage room for free.
You also have the opportunity to extend your stay and make more of the remaining days at the hotel. The Late Check Out service allows you to leave the room at 6:00 p.m. for the usual departure time (11:00 a.m.).
Late Check Out terms and conditions:
To request this service an extra payment of €50 must be made. Service subject to room availability, so we would recommend requesting it at reception days before departure.
Can you smoke in the rooms?
No. All rooms have a smoke detector and smoking is prohibited in the rooms or common areas. At reception they will explain which areas are enabled.
Do they have a hair dryer and amenities?
Yes, all rooms have a hair dryer and various amenities such as shower and hand soaps.
Due to our sustainable tourism policy, to reduce our ecological footprint we wanted to limit the amenities displayed in the room. In case you need any of them (paint, dental set, razors...), ask for them at reception and we will offer them to you free of charge.
Do the rooms have air conditioning?
Yes, all our rooms have air conditioning. On the thermostat you will find a detailed explanation of how it works.
Important: If the doors to the terrace or balcony are open, the air system will stop automatically.
Do all rooms have a balcony with sea views in the hotel?
Although all our hotels are located on or very close to the sea, not all rooms offer ocean views. In hotels where we have rooms with pool or sea views, you may be assigned one at random. However, if you want to ensure you enjoy ocean views during your stay with us, we recommend selecting an ocean view room when making your reservation.
What TV channels can be seen in the room?
The channels available on the televisions in the hotel rooms may vary depending on the location of the hotel. We have more than 90 national and international channels (UK, FRA, ALE, ITA, RUS...).
To obtain precise information about the specific channels available, we recommend that you visit our service directory (qr room) where you will find the list of available channels or in the guide of the television in your room.
Do you have room service?
We offer room service exclusively in our Golden Costa Salou and Golden Mar Menuda hotels. You can request the Room Service menu in our restaurant bar or by calling the reception, which includes delicious starters such as Iberian ham, as well as a variety of sandwiches and sandwiches.
A supplement of €8,40 per order will be applied at the Golden Costa Salou and €12,00 at the Golden Mar Menuda. Please note that drinks will only be served when placing a food order.
Is there Wi-Fi access in the hotel? Is free?
Yes, it is free for all customers. There is wireless Internet access (Wi-Fi) in all areas of the hotel.
Is there parking at the hotel?
We have parking in most of our hotels. We offer underground parking at Golden Avenida Family Suites, Golden Bahía de Tossa & Spa, Golden Costa Salou and Golden Port Salou & Spa, as well as outdoor parking at Golden Mar Menuda, Taurus Aquapark and the option also available in Golden Bahía de Tossa.
You can find free parking near each of the hotels, but during the summer season, due to the high influx of tourists in the areas, we recommend reserving a parking space.
In the case of the Golden Donaire Beach, there is a free parking area near the hotel on the street, or a private parking option nearby for €5 per day.
For more information, do not hesitate to contact the hotel reception.
Is the hotel adapted for disabled people?
In all our hotels we have adapted rooms and access to all facilities. Our adapted facilities include accessible bathrooms, ramps, elevators and reserved parking areas.
If you need help getting around the hotel or need assistance getting to your room, our staff is available 24 hours a day to help you.
If you have specific needs, we recommend that you communicate them to the hotel at the time of booking to ensure that we can accommodate them in the best possible way.
For more information visit our blog article: Accessible hotels at Golden Hotels & Experiences: rooms adapted for everyone
Does the hotel have a nudist area?
At the Golden Bahía de Tossa & Spa hotel, we have the Les Brises Rooftop Pool Bar on the rooftop, which offers a private area reserved exclusively for nudists. Here, you can free yourself from worries and enjoy the feeling of freedom while taking the sun and relax in a quiet and respectful environment.
At your disposal you will find several types of sun loungers and showers to refresh yourself. This area is designed to provide privacy and comfort to those who wish to enjoy the nudist experience.
*It will be necessary to dress to access the bar area.
I am celiac and/or allergic to some foods. What options are available?
We have some alternative options in each of the services. Tell the buffet maitre and we will try to help him respond to your needs.
What are the opening hours of the restaurant and bars?
Service times in our hotels vary depending on the nationality of our guests. Generally, breakfast service is offered between 7:45 and 10:30, lunch between 13:00 and 14:30, and dinner between 7:00 p.m. and 10:00 p.m.
For up-to-date information on buffet times, please check the screens located in the restaurant or tune to channel 0 on the television in your room.
Is it allowed to bring food or drinks from the restaurant to the rooms?
We would like to inform you that it is not allowed to take items from the buffet outside the restaurant. We appreciate your understanding and cooperation.
Is there live entertainment options at the bar, such as music or performances?
Discover a unique experience every night in our main bar with exciting live shows. Starting at 9 p.m., the little ones can enjoy the mini disco, followed at 9:30 p.m. by the lively Champagne Game for adults. Finally, at 10 p.m., no miss our main show.
Sit back, relax and immerse yourself in our nights filled with live music, spectacular stunts, themed shows and much more.
In high season, some of our hotels also offer live music from 9:30 p.m. in another of our bars, so the fun never ends!
Can I change or extend the reservation?
If you are not yet at the destination and want to extend your stay at the hotel, contact us at +34 937 629 470 and one of our agents will confirm if it is possible and if there is any price difference.
We remember that you can modify your reservation up to 48 hours before arrival at the hotel.
What is the cancellation policy for reservations made online?
If you cancel or modify the reservation up to 2 days before the arrival date, no charge will be made. If you cancel or modify the reservation after the deadline or do not show up, 100% of 1 night will be charged.
For any questions, contact our customer service: email@example.com
Are there any special discounts or promotions available when booking online?
On the Offers page you will find the different offers and conditions that are currently on our website . Remember that by booking directly with us, we always guarantee the best price.
What should I do if I don't receive a confirmation email after making an online reservation?
If you have not received the confirmation email, it may be that we do not have your email address written correctly, or that there has been a problem with the payment. For any questions, contact our customer service: firstname.lastname@example.org or you can call the hotel directly.
Can I make a reservation for a large group through your website?
If you are a group of more than 25 people, do not hesitate to contact us at email@example.com.
We will be happy to provide you with the best conditions and explain all the possibilities we can offer you.
Can I request connecting or adjacent rooms during the online reservation process?
We only have connecting rooms at the Golden Bahía de Tossa.
If you have any requests, during the reservation you can add your comments and observations. For more information you can contact the hotel by email or phone.
If I go with a baby, should I indicate it in the reservation?
Yes, it should be indicated. Children under 2 years old are considered babies. It must be taken into account that a crib will be necessary, so it must be requested from the hotel. In the vast majority of cases this service is paid directly at the hotel.
Do you have cods?
Yes, we have cods available for free, which must be requested in the comments at the time of booking. You can also ask for it at reception if they have availability.
Are there entertainment programs or specific activities for children at the hotel?
In all our hotels, a wide range of entertainment activities awaits you to enjoy as a family during your stay.
Our Goldy Club (for children from 4 to 12 years old) is a space designed for the youngest to have the most fun. It offers a playful environment that meets all children's needs and provides the opportunity to participate in exciting activities such as pirate and water themed parties, chocolate celebrations, mini Olympics, mini club, mini disco, makeup, balloon twisting and much more. Plus, the fun doesn't stop at the Goldy Night Club, where movie nights, magic shows and fun games are organized.
It is a place full of color, joy and smiles, designed so that the little ones in the house can have a great time. Golden Hotels is proud to offer complete entertainment for children from 4 to 12 years old.
What is the maximum age for a child to stay free in the parents' room?
Babies from 0 to 1.99 years old can stay free of charge at the hotel. If you need a crib, you can request it by mail in advance of your arrival at the hotel or directly during check-in at reception, subject to availability.
Do you provide high chairs in the restaurant or food areas?
We have high chairs in all our restaurants. Do not hesitate to consult our maître or our waiters so they can tell you the best table where you can sit comfortably with your children.
Do you have children's pools?
We have swimming pools and games for children in all our family hotels. I'm sure the kids will have a great time :)
Do you provide baby stroller or stroller rental service?
Enjoy your stay with your little one and take them with you anywhere thanks to the baby stroller rental service.
Hire it from €6/day at reception.
*The service is subject to availability.
What are the benefits of being a member of the loyalty program?
Loyalty by Golden is Golden Hotels & Experiences' exclusive loyalty program, designed to reward our guests who book through the official website (www.goldenhotels.com).
When you register, you will automatically enjoy a 5% discount on your first reservation. In addition, by accumulating 20 nights, you will access an even greater discount with the distinguished Loyalty+ category.
For more information visit the Loyalty by Golden page.
How do I register?
You can register by clicking here or by selecting the Loyalty price tab, and once the registration reservation you will automatically become one. Once you have registered, and in the reservations section (you will be able to access your profile where you can consult reservations and all the information related to your data.
How can I move up a level in the loyalty program and what benefits does each level offer?
Accumulate 20 nights of reservation in any of our hotels and you will automatically become Loyalty Plus+, with which you get an extra 5% discount, free upgrade to a room with a pool view*, Early Check-in*, and a 10% discount on the spa, massages and treatments*.
Consult the conditions on the Loyalty by Golden page.
Do loyalty points have an expiration date?
Once you enter the Loyalty loyalty program, you will never stop being one and therefore you will receive the benefits of the program.
Can I get my discount and loyalty program benefits in combination with other offers or promotions?
Of course. Promotional codes are compatible with your Loyalty user and will add your benefits to the offer. There is even the possibility of making an early payment with Loyalty and saving up to 10%*.
Are there restrictions on dates or room types?
There is no type of restriction in these cases.
Can I earn loyalty points when booking through third parties or online travel agencies?
The Loyalty loyalty program only applies to reservations made on our website or by calling the hotel directly.
Can I choose the All Inclusive regime for my weekend reservation?
No, to be able to choose the All-inclusive regime you must reserve a minimum of 4 nights. We remind you that All Inclusive applies to all members of the reservation.
Can I enjoy the all-inclusive program from check-in to check-out, even if I arrive early or leave late?
Of course! Even if you have not yet been assigned a room during check-in or even if you have already checked out, you can still enjoy all the services the hotel offers. If you have an all-inclusive plan, you will also have access to the buffet and can continue enjoying the bar until your departure date.
Can I invite friends or family to join me for a meal or drink under the all-inclusive program?
The All Inclusive bracelet is for the exclusive use and non-transferable for the owner who has contracted it, so it is not permitted to invite other guests to consume products from the bar or restaurant. In the event that the hotel staff observes inappropriate behavior or the owner does not comply with the established conditions, the hotel reserves the right to withdraw the bracelet and the benefit of the All Inclusive service.
What happens if I want to do an activity or consume a service that is not included in the all-inclusive program?
On the bar menu, in the right column of prices, all the products that have no additional cost are listed. If you want any item that is not included free of charge in the menu, you must pay the difference, also indicated in the same price column.
Can I change from the all-inclusive program to a different one during my stay at the hotel?
You can request changes at reception during the check-in process, however, once you have started enjoying the program, whether on the first day or at any other time, changes cannot be made.
What happens if I lose my all-inclusive bracelet or ID card?
Don't worry, if you lose or break your All Inclusive bracelet, simply go to reception, where they will verify your details and provide you with a new bracelet.
What are the times and places where the entertainment activities take place?
All entertainment activities and shows are announced on the different televisions that you will find in the common areas of the hotel.
Is the entertainment program available every day of the week?
Yes, even though we are not in high season, if the hotel is open, there are always activities and shows for the whole family.
Are there age restrictions to participate in certain entertainment activities?
The activities are designed to cater to different age groups. Children from 4 to 12 years old have exclusive access to the activities organized by the Goldy Club. During the summer, there is a special program for teenagers. However, with parental consent, children aged 12 and over will be able to participate in activities intended for adults.
Is registration or prior reservation required to participate in any entertainment activity?
At the beginning of each activity, entertainers will ask guests if they would like to join and ask for their names. All activities led by the animation team are free of charge.
What happens if the weather does not allow the outdoor activities of the entertainment program to take place?
In the event of adverse weather conditions, the entertainment team may choose to cancel or adjust the activities. A new location will be sought to carry out the planned activity or an alternative will be proposed.
What are the operating hours of the water park?
Open every day* from 10am to 4pm.
*The park normally opens in mid-April and closes at the end of September.
Is there an age or height limit to participate in certain water park attractions?
There are several slides that have age and height restrictions. You can consult them by clicking, here.
It is important to note that children under 18 years of age must enter the park accompanied by an adult. That said, you (being of legal age, parent or guardian) will be responsible for your safety.
Is it necessary to pay an additional cost to access the water park?
The water park is free and exclusive to all guests of the Golden Taurus Aquapark Resort
Do hotel guests have free access to the water park?
The water park is free and exclusive to all guests of the Golden Taurus Aquapark Resort
Are towels or changing rooms provided in the water park area?
If you need pool towels, you can request them at the hotel reception, where they will be provided in exchange for leaving a deposit.
Is there supervision or lifeguards present at the water park?
There are several lifeguards on each slide to ensure your safety.
Are outside foods and drinks allowed in the water park?
It cannot be accessed with food or drink. If you are thirsty, there is a source of treated water available.
What measures does the hotel take to be more sustainable?
We promote sustainable tourism and implement several plans to improve our energy efficiency and reduce plastic and food waste, as well as water consumption. You will find all the information about what we do as a chain to be more sustainable on our sustainability page "
What energy sources do hotels use and how do you promote energy efficiency?
Each hotel has different options for generating energy naturally. We use solar energy in almost all our hotels and in some biomass. You will find all the information about what we do as a chain to be more sustainable on our sustainability page
What actions are taken to reduce water consumption in the hotel?
You will find all the information about what we do as a chain to be more sustainable on our sustainability page
Does the hotel have certifications or recognition for sustainable practices?
All our hotels hold the prestigious Biosphere certification, an increasingly relevant recognition in European countries.
Does the hotel collaborate with local environmental conservation organizations or projects?
From Golden we are proud of our solidarity practices. We create the solidarity market where all the profits go to non-profit associations chosen by our workers. We also collaborate by donating clothes for Caritas and Red Cross and for in the Food Donation Campaign. You will find all the information about the chain's CSR on our sustainability page
Are there environmental awareness or education programs for guests?
While we seek to improve our communication, we also strive to raise awareness among our guests about the importance of responsible tourism. We encourage them to consider requesting certain products only when truly necessary, such as amenities.
Are there electric vehicle charging options at the hotel?
We have one or more parking spaces for electric vehicles at each of our hotels. Please check with reception to verify its availability and obtain information on its operation.