Prohoteles SCCL, from now on GOLDEN HOTELS GROUP, is the RESPONSIBLE for the processing of the USER's personal data and informs the USER that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of 27 April (GDPR), and Organic Law 3/2018, of 5 December (LOPDGDD), for which the following information on the processing is provided:
2. INFORMATION AND CONSENT
By accepting this Privacy Policy, the user is informed and gives his/her free, informed, specific and unequivocal consent for the personal data provided through the website located at URL www.goldenhotels.com (hereinafter, the "Website") to be processed by GOLDEN HOTELS GROUP, as well as the data derived from his/her browsing and any other data that he/she may provide in the future to GOLDEN HOTELS GROUP in a clear and simple way.
List of enterprises that make up the GOLDEN HOTELS GROUP listed below:
· Bentar SA. Carrer Pompeu Fabra, 26, Salou (CP 43840), CIF A58185356.
· Montara SL. Avinguda Puerto Rico, 29, Tossa de Mar (CP 17320), CIF B08245805.
· Prohoteles Salou SAU. Platja del Racó, s/n, Vila Seca (CP 43840), CIF A08225179.
· Prohoteles S.A. Passeig Marítim 33, Pineda de Mar (CP 08397), CIF A08129058.
· Residencial Port Salou SA. Carrer Pompeu Fabra, 32, Salou (CP 43480), CIF A43070259.
· SG Golden Turístic SL. Avinguda Mar Menuda, s/n, Tossa de Mar, CIF B62856349.
The data requested in the forms on the Website are, in general, mandatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be attended, without prejudice to the fact that you will be able to freely view the content of the Website.
4. FOR WHAT PURPOSE WILL GOLDEN HOTELS GROUP PROCESS THE USER'S PERSONAL DATA?
The personal data provided through the Website will be processed by GOLDEN HOTELS GROUP for the following purposes:
4.1. Data provided to make reservations, both through the Website and (call center, email or chat) for individual or group reservations:
• Manage the execution of the bookings requested by the user (for the execution of a contract or pre-contract, 6.1.b GDPR)
• Sending the confirmation or documentation of the reservation made
• In the event of giving consent to do so, the sending of commercial communications by GOLDEN HOTELS GROUP.
• To carry out analyses on the use of the Website and to check the preferences and behaviour of users.
• Respond to queries or any type of request made by the user through any of the contact forms made available on the website of the responsible party. (for the legitimate interest of the controller, Art. 6.1.f GDPR)
• Perform statistical analysis and market research. (for the legitimate interest of the controller, Art. 6.1.f GDPR)
4.2. Data provided to register as a registered user in GOLDEN HOTELS GROUP:
• Manage your registration or cancellation request within the modality chosen by the user.
• Verify that the user complies with the requirements to register within the selected modality, provided that GOLDEN HOTELS GROUP deems it appropriate.
• Processing and response to possible requests for information made by the user.
• Search for promotions that fit the needs that the user selects.
• For the sending of personalized commercial communications by GOLDEN HOTELS GROUP
• To carry out analyses on the use of the Website and to check the preferences and behavior of users.
4.3. Data provided through the form:
• To manage the user's requests for contact and information through the channels provided for this purpose on the GOLDEN HOTELS GROUP websites (for the legitimate interest of the data controller, art. 6.1.f GDPR
• To carry out analyses on the use of the Website and to check the preferences and behavior of users. (for the legitimate interest of the controller, Art. 6.1.f GDPR)
4.4. Data provided for publications in the BLOGs owned by GOLDEN HOTELS GROUP:
• Manage the publication of your comments on the Website.
• Manage the subscription and/or unsubscribe to the Blog Newsletter at the user's request
• To carry out analyses on the use of the Website and to check the preferences and behavior of users.
• In the event that this is necessary, to carry out a control of the content of the users' comments and, where appropriate, to eliminate those whose content does not conform to the conditions applicable to this Website at the discretion of GOLDEN HOTELS GROUP tags.
4.5. Data provided for the modification and cancellation of bookings:
• Manage requests for modification or cancellation of their reservation requested by the user to GOLDEN HOTELS GROUP.
• Send you the response to the request made to GOLDEN HOTELS GROUP.
• To carry out analyses on the use of the Website and to check the preferences and behavior of users.
4.6. Data provided for the sending of the Newsletter:
• Manage the subscription and/or unsubscription of the Newsletter, carried out through the channel provided on the GOLDEN HOTELS GROUP Website.
4.7. Data provided for the Quality Program:
• Manage the Loyalty Programme and process your membership request, assign you your membership number, access codes to your private online area and allow you to accumulate and redeem your points
• To adapt the services of the Loyalty Programme to the preferences and tastes of the Account Holder, as well as to measure their degree of satisfaction with the service provided in our hotels. This purpose may include sending quality surveys and adapting and personalizing the services provided by GOLDEN HOTELS GROUP.
• Sending communications related to your account, including, but not limited to, points balance, card status, notifications, and any other communications that keep you informed of the status of your account.
• Sending personalized commercial communications via e-mail or equivalent means, about offers and services related to the Program, unless you object to the aforementioned processing.
4.8. Data provided in the contact forms and website:
• Manage the user's contact requests and information through the channels provided for this purpose on the GOLDEN HOTELS GROUP websites.
• Management of the request
• To carry out analyses on the use of the Website and to check the preferences and behavior of users.
4.9. Data provided in the cart recovery form:
• Sending the reminder of the reservation not completed by the user or, where applicable, of the searches carried out by the user
• To carry out analyses on the use of the Website and to check the preferences and behavior of users.
4.10. On the form Ethics or Whistleblowing Channel
• Properly manage the ethics channel, processing the corresponding irregularities reported through it, and deciding on the appropriateness of initiating an investigation, in order to detect possible crimes and prevent the imposition of any type of liability, as well as to avoid any type of conduct contrary to the internal or external regulations of the entity. (for compliance with a legal obligation, 6.1.c GDPR)
4.11. In the Resume form
• Involve the interested party in the personnel selection processes and analyze the applicant's profile with the aim of selecting a candidate for the manager's vacant position. (by consent of the data subject, 6.1.a GDPR)
5. WHAT USER DATA WILL GOLDEN HOTELS GROUP PROCESS?
GOLDEN HOTELS GROUP It will process the following categories of user data:
5.1. Data provided to make reservations, both through the Website and through the call center, email or chat, for individual or group reservations and rooms:
• Identification data: name, surname, nationality.
• Contact details: e-mail address, telephone number.
• Transaction data for goods and services in GOLDEN HOTELS GROUP: Products and services you have purchased or are interested in.
• Stay preferences.
• Economic, financial and insurance data.
• Other data: data provided by the interested parties themselves in the open fields or through the call made
• Browsing data.
5.2. Data provided to register as a registered user in GOLDEN HOTELS GROUP:
• Identification data: name, surname, address and nationality
• Contact details: e-mail address, telephone number.
• User and/or holder identification codes or keys.
• Employment detail data: profession, sector.
5.3. Data provided through the cart recovery form:
• Identification data: name, surname, address, nationality.
• Contact details: e-mail address, telephone number.
• Transaction data for goods and services
• Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
• Browsing data.
5.4. Data provided for publications in the BLOGS owned by GOLDEN HOTELS GROUP.
• Identification data: name, surname, address, nationality.
• Contact details: country of residence, email address.
• Browsing data.
5.5. Data provided for the modification and cancellation of reservations:
• Identification data: name, surname, address, nationality.
• Contact details: e-mail address, telephone number.
• Transaction data for goods and services
• Economic, financial and insurance data.
• Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
• Browsing data.
5.6. Data provided for the sending of the Newsletter:
• Identification data: name, surname, address, nationality.
• Contact details: country of residence, email address.
• Personal characteristics data: language.
5.7. Data provided in the contact forms and page:
• Identification data: name, surname, address, nationality.
• Contact details: e-mail address, telephone number.
• Transaction data for goods and services
• Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
• Browsing data.
5.8. Data provided in the cart recovery form:
• Contact details: address and e-mail.
In the event that the user provides third-party data, he/she declares that he/she has their consent and undertakes to transfer the information contained in the Privacy Policy, exempting GOLDEN HOTELS GROUP of any liability in this regard. However, GOLDEN HOTELS GROUP. It may carry out periodic verifications to verify this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.
6. WHAT IS THE LEGITIMACY OF THE PROCESSING OF USER DATA?
The legitimacy of the processing of your personal data will be the following:
1. To make reservations, both through the Website and through the contact center (call center, email or chat) for individual or group reservations and rooms: the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP.
2. For the management of registration as a registered user: in the requested consent and, in the event of verification of compliance with the conditions by the user, as well as for the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP. However, if you withdraw your consent, this will not affect the lawfulness of the processing carried out previously.
3. For the cart recovery form: in the consent that is requested of you and that you can withdraw at any time. However, if you withdraw your consent, this will not affect the lawfulness of the processing carried out previously. For the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP.
4. For the management and publication of comments or publications sent by users in the BLOGs owned by GOLDEN HOTELS GROUP: in the consent given by the user and, in the event of the execution of analyses of the Website, to check the preferences and behaviors of the users, as well as to carry out a control of the content of the comments, legitimate interest of GOLDEN HOTELS GROUP tags. In case of withdrawing your consent to the processing of the publication of the comments, it will be eliminated by GOLDEN HOTELS GROUP of the Website.
5. For the modification and/or cancellation of your booking in the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP.
6. For the sending of the Newsletter: with the consent given by the user.
7. For the submission of contact forms and website: with the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP.
8. For the sending of the cart recovery reminder: reminder: on the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of GOLDEN HOTELS GROUP.
The consents obtained for the aforementioned purposes are independent, so the user may revoke only one of them, not affecting the others.
To revoke this consent, the User may contact GOLDEN HOTELS GROUP through the following channels: info@prohoteles.com
7. WITH WHICH RECIPIENTS WILL THE USER'S DATA BE SHARED?
The user's data may be communicated to:
1. Data provided for bookings, both through the Website and (call centre, email or chat) for individual bookings or group bookings and rooms:
• Integrated or affiliated companies, all dedicated to the hotel sector, will need to have access to your data for the correct provision of the selected services. In the same way, your data will be communicated to those entities that own the hotels, so that they know the conditions of your stay (price, dates, services included, ...), with the sole purpose of being able to provide you with the services correctly.
2. Data provided to register as a registered user in GOLDEN HOTELS GROUP:
• Companies of GOLDEN HOTELS GROUP, solely for internal administrative purposes and/or for the purposes indicated above.
3. Data provided through the cart recovery form:
• Companies of GOLDEN HOTELS GROUP, solely for internal administrative purposes and/or for the purposes indicated above.
4. Data provided for publications in BLOGs owned by GOLDEN HOTELS GROUP:
• The data provided by the user will be published on the Website, so they will be accessible to all users who access it.
5. Data provided for the modification and cancellation of bookings:
• Companies integrated or adhered to the hotel sector will need to have access to your data for the correct provision of the selected services. In the same way, your data will be communicated to those entities that own the hotels, so that they know the conditions of your stay with the sole purpose of being able to provide you with the services correctly.
6. Data provided for the sending of the Newsletter will not be communicated with third parties.
7. Data provided in contact forms and website:
• Companies of GOLDEN HOTELS GROUP, solely for internal administrative purposes and/or for the purposes indicated above.
8. Data provided in the cart recovery form: cart recovery:
• Companies of GOLDEN HOTELS GROUP, solely for internal administrative purposes and/or for the purposes indicated above.
In addition, the data may be accessible by GOLDEN HOTELS GROUP suppliers, such access being necessary for the proper fulfilment of legal obligations and/or the purposes indicated above. These providers will not process your data for their own purposes that have not been previously informed GOLDEN HOTELS GROUP tags.
8. INTERNATIONAL DATA TRANSFERS
We inform you that your data will NOT be transferred to third countries outside the European Union (EU).
9. DATA RETENTION
Your data will be kept for the following periods:
1. Data provided to make reservations, both through the Website and through the contact center (call center, email or chat) for individual or group reservations and rooms: they will be kept during the contractual relationship and, once it has ended, during the limitation period of any legal actions that may arise from it.
2. Data provided to register as a registered user in GOLDEN HOTELS GROUP: as long as the user does not revoke the consent given. However, if you withdraw your consent, this will not affect the lawfulness of the processing carried out previously.
3. Data provided through the cart recovery form: for the period necessary to manage your submitted request.
4. Data provided for publications in the BLOGS owned by GOLDEN HOTELS GROUP. The data will be kept as long as the user does not revoke the consent granted.
5. Data provided for the modification and cancellation of reservations : they will be kept during the contractual relationship and, once it has ended, during the limitation period of the legal actions that may arise from it.
6. Data provided for the sending of the Newsletter: they will be kept as long as the user does not revoke the consent given for this purpose.
7. Data provided in contact forms and on the website: they will be kept for the period necessary to process and respond to your request and, once it has ended, during the limitation period for legal actions arising from the aforementioned request.
8. Data provided in the cart recovery form: cart recovery: will be kept 15 days after the abandonment of the reservation.
10. USER RESPONSIBILITY.
The user:
• You guarantee that you are over eighteen (18) years of age and that the data you provide to GOLDEN HOTELS GROUP is true, accurate, complete and up-to-date. To this end, the user is responsible for the veracity of all the data communicated and will keep the information provided suitably updated, in such a way that it responds to their real situation.
• You guarantee that you have informed the third parties of whom you provide your data, if you do so, of the aspects contained in this document. Likewise, you guarantee that you have obtained your authorization to provide your data to GOLDEN HOTELS GROUP for the purposes indicated.
• You will be responsible for any false or inaccurate information you provide through the Website and for any damages, direct or indirect, that this may cause to GOLDEN HOTELS GROUP or to third parties
11. EXERCISE OF RIGHTS.
The user may send a letter to GOLDEN HOTELS GROUP at the address indicated in the heading of this Policy, or by email to the address dpd@goldenhotels.com, at any time and free of charge, to:
• Revoke the consents granted.
• Get confirmation about whether in GOLDEN HOTELS GROUP. Personal data that concerns the user or not is being processed.
• Access your personal data.
• Correct incorrect or incomplete data.
• Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposes for which it was obtained.
• Get from GOLDEN HOTELS GROUP. the restriction of data processing when any of the conditions provided for in the data protection regulations are met.
• Request the portability of the data provided by the User in those cases provided for in the regulations.
• Contact the Data Protection Officer GOLDEN HOTELS GROUP at the following address: dpd@goldenhotels.com
• Lodge a complaint regarding the protection of your personal data with the Spanish Data Protection Agency at the address Calle de Jorge Juan, 6, 28001 Madrid www.aepd.es., when the interested party considers that GOLDEN HOTELS GROUP. You have violated your rights under applicable data protection regulations.
12. SECURITY MEASURES
GOLDEN HOTELS GROUP will treat the user's data at all times in an absolutely confidential manner and maintaining the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures to guarantee the security of their data and prevent their alteration or loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
