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General conditions

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General Conditions


Taxes: All prices include 10% VAT. The Tourist Tax of € 0.99 per person (+16 years) and night is not included.

Cancellations: Reservations made through this website will be guaranteed by your credit card details. If canceled or modified up to 3 days before date of arrival, 7 days for stays from 1 July to 31 August will not be charged. If canceled or modified later or in case of no-show, 100 percent of the 2 nights will be charged.

Advance payment: The hotel reserves the right to pre-authorize your credit card charging the amount of the first night. The total cost of your stay will be paid on the arrival at the hotel and the previous charge will be return on your credit card. In case of cancelation within the free deadline, the entire amount will be returned. After the deadline established by the cancelation policy, the charge will not be returned. The reservations made using not-refundable rate will be paid in advance and will not be refunded in any case.

Early departures: Customers who make an early departure, according to the current legislation, the hotel can request up to 50% of the total price of the services left to use. Decree 183/2010, of November 23, of establishments of tourist accommodation. Article 27

All Inclusive: To book the All Inclusive in reservations that include more than one room, it is mandatory to select All Inclusive as a regime in all rooms. Failure to comply with this condition will mean the non-admission of the reservation into the All Inclusive program.

Meals: The drinks are not included in the services of lunch and dinner except in case of period offered. The hotel will not replace any food service for picnics.

Requests: All requests made through the "Comments" section of the booking form must be confirmed by the hotel for acceptance.

Reservations: The number of guests detailed in the reservation will establish the maximum capacity of the room. In case of presenting more people than those described in the reservation the hotel may choose to charge the stay of the person not detailed in the reservation whenever there is availability in the hotel. In case of no availability the reservation will be given for canceled and will be charged two nights in half board for cancellation after the deadline.

Pets: Pets are not allowed.


Legal notice

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Privacy policy - Legal notice

Legal Notice

The website and domain correspond to PROHOTELES SCCL, with ID F08651564 and domiciled at Marconi Street, 16 from Pineda de Mar (CP 08397), telephone +34 937 67 16 26 and email. This company is inscribed in the B-97 folio, inscription 1 of the Book of Registration of Cooperative Societies.

PROHOTELES SCCL is a tourist services company that uses this site and domain for the development of its activity, in conjunction with the other companies of the GOLDEN HOTELS GROUP mentioned as follows:

- Bentar SA. Carrer Pompeu Fabra, 26, Salou (CP 43840), CIF A58185356.

- Montara SL. Avinguda Puerto Rico, 29, Tossa de Mar (CP 17320), CIF B08245805.

- Prohoteles SCCL. Carrer Marconi, 16, Pineda de Mar (CP 08397), CIF F08651564.

- Prohoteles Salou SAU. Platja del Recó, s/n, Vila Seca (CP 43840), CIF A08225179.

- Prohoteles SA. Passeig Marítim 33, Pineda de Mar (CP 08397), CIF A08129058.

- Residencial Port Salou SA. Carrer Pompeu Fabra, 32, Salou (CP 43480), CIF A43070259.

- SG Golden Turístic SL. Avinguda Mar Menuda, s/n, Tossa de Mar, CIF B62856349.



The rights of the contents of this site, including texts, images, graphic designs, trademarks and other distinctive signs (hereinafter the content), belong to PROHOTELES SCCL or to third parties that have authorized their use. PROHOTELES SCCL presents these contents to inform its services and activities. PROHOTELES SCCL authorizes the use of content for non-commercial uses, provided the source is clearly indicated. If the contents are used in web environments, it will be necessary to include a link to the website's homepage. PROHOTELES SCCL reserves the right to initiate appropriate legal action in defence of its intellectual or industrial property rights.

Presentations of the contents of this site in a window other than​(framing) are not allowed.



Although PROHOTELES SCCL acts with as much diligence as possible, it may be assumed that any data or information is not fully updated at the moment the user of the website is searching. For this reason, PROHOTELES SCCL states that the references of the services that are presented on its website have a targeted function and do not oblige PROHOTELES SCCL until the express contracting of an order.

PROHOTELES SCCL reserves the right to unilaterally modify, at any time and without prior notice, the presentation, configuration and contents of the website.

PROHOTELES SCCL will not be responsible for the information that can be obtained through links included in the site.



The use of this website implies the full acceptance of the terms and conditions of this legal notice. The possible conflicts related to this website will be governed exclusively by the law of the Spanish State. Any person who uses the website, regardless of the territorial jurisdiction from which access occurs, accepts the compliance and respect of these clauses expressly waiving any other jurisdiction that may arise.


Privacy policy


The following data protection policy is made up for all the companies which form the Golden HotelsGroup:

- Bentar SA. Carrer Pompeu Fabra, 26, Salou (CP 43840), CIF A58185356

- Montara SL. Avinguda Puerto Rico, 29, Tossa de Mar (CP 17320), CIF B08245805

- Prohoteles SCCL. Carrer Marconi, 16, Pineda de Mar (CP 08397), CIF F08651564

- Prohoteles Salou SAU. Platja del Recó, s/n, Vila Seca (CP 43840), CIF A08225179

- Prohoteles SA. Passeig Marítim 33, Pineda de Mar (CP 08397), CIF A08129058

- Residencial Port Salou SA. Carrer Pompeu Fabra, 32, Salou (CP 43480), CIF A43070259

- SG Golden Turístic SL. Avinguda Mar Menuda, s/n, Tossa de Mar, CIF B62856349

It refers to the data it deals with in the exercise of its tourist services activities in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Regulation on data protection) and to Organic Law 3/2018, of December 5, on the protection of personal data and guarantee of digital rights (LOPDGDD).


Who is responsible for the processing of personal data?

The Person in charge of processing any personal data is in each case the company of the group with whom the client or the provider is related. Each company responds to its clients and suppliers incompliance with the data protection regulations which guarantees its rights.


Who is the Data Protection Officer?

The Data Protection Officer (DPD) is the person who oversees in compliance with the Golden Group's data protection policy, ensuring that any personal data is properly treated and the rights of the people are protected. Its functions include dealing with any doubt, suggestion, complaint or claim of the people whose data are treated. You can contact the Data Protection Officer by writing to Golden Hotels, Calle Marconi 16, Pineda de Mar (CP-08397) tel. 9376271626 or to the email address. 


Which is the main purpose of treating data?

At Golden Hotels we treat personal data for the following purposes.



Address the queries of the people who contact us through the contact forms on our web pages. We use them solely for this purpose.


Telephone support

Pay attention to people who come in contact with us on this way. To offer more quality in the service, the conversions can be recorded by prior warning the person with whom we communicate. 


Personnel selection

Receiving curriculums vitae of people interested in working with us and managing the personal data generated by the participation in the personnel selection processes, in order to analyse the suitability of the profile of the candidates based on the vacancies or newly created. Our criterion is to keep the data of candidates who do not end up being hired for a maximum period of one year, in case there is a new vacancy or a new job in the short term. However, in the latter case, we immediately eliminate the data if the interested person requests us.


Customer service

To register the new clients and the additional data that can be generated as a result of the business relationship with customers. In the contracting process, the essential information is requested, which must include bank details (current account number or credit card number) that will be communicated to banks that manage the payment (they can only be used for this purpose). The relationship of provision of tourist services involves other treatments, such as incorporating the data into accounting, billing or information to the tax administration. The clients of our establishments have access to the customer area where they access the information of the Group Golden and, among other functions. They can know the status of queries that have been made through this channel. Access to the customer area provides us with information about the user's activity in this service.


Information on our services.

While there is a relationship with its customers, Golden Hotels uses its contact information to communicate and information about this relationship. This information may include references to our tourist services, whether they are of a general nature or refer more specifically to the characteristics and needs of the client.


Other information about services

With the explicit authorisation of customers, when the contractual relationship is over, the contact information is preserved to send advertising related to our services or products, information of a general or specific nature for the client's characteristics. This information is sent to anyone who, despite of not being a client, asks us or accepts it by filling out our forms.


Advertisements of our company services

Always with prior and explicit authorization of the people indicated in the previous section, the contact data is used to bring advertising, both general and adapted to the characteristics of the person, of services of the companies of our group. Likewise, with the explicit consent of the person interested, the contact data can be communicated to these companies so that these companies can directly send advertising of their products or services.


Management of the data of our suppliers

We record and process data of the suppliers of whom we obtain services or goods. It can be the data of people who act as freelancers and also data of legal entities representatives. We obtain the essential data to maintain the business relationship. We only use them for this purpose, and we use our own kind of relationship.



When accessing to our facilities it is informed, when applicable, the existence of video surveillance cameras by means of the accredited signage. The cameras record images only of the points in which it is justified to guarantee the security of the goods and the people and the images are only used for this purpose.


Users of our website

The navigation system and the software that makes it possible for the operation of our webs collect the data that is normally generated in the use of Internet protocols. This category of data includes the IP address or domain name of the computer used by the person who connects to the website. This information is not associated with any specific users and it is used for the sole purpose of obtaining statistical information about the use of the website. Our website uses cookies (cookies) that allow the identification of specific individuals, users of the site. You can read more about the use of cookies from this link.


Other channels for obtaining data

We also obtain data through face-to-face relationships and other channels such as receipt of emails, through our profiles on social networks and during the registration process for Wi-Fi services. In all cases,the data is used only for the explicit purposes that justify the collection and treatment.


What is the legal legitimacy for the treatment of data?

The data treatments that we work with have different legal foundations, depending on the nature of each treatment.

In compliance with a pre-contractual relationship. For example, the data of potential customers or suppliers with whom we have previous relationships to formalize a contractual relationship, such as the preparation or study of budgets. It is also the case of the data treatment of people who have sent us their curriculum vitae or who participate in selective processes.

In compliance with a contractual relationship. The relationships with our clients and suppliers and all the actions and uses that these relationships entail.

In compliance with legal obligations. The data communications to the tax administration are established by regulatory norms of the commercial relations. The case of having to communicate data to judicial organs or to bodies and security forces can also occur in compliance with legal regulations that oblige them to collaborate with these public entities.  

Based on consent. When we send information about our services, we treat the contact data of the recipients with their explicit authorization or consent. The navigation data that we can obtain through cookies we obtain with the consent of the person who visits our website, consent that can be revoked at any time by uninstalling these cookies. It is also with the prior consent of each person that we communicate their data to other companies in our group.

For legitimate interest. The images we get from the video surveillance cameras are treated according tothe legitimate interest of our company to preserve its goods and facilities. Our legitimate interest also justifies the processing of data that we obtain from the contact forms.


To who is the data communicated?

As a general criterion, we only communicate data to administrations or public authorities and always in compliance with legal obligations. The identified data of people staying in our establishments is communicated to the General Directorate of the Police (compliance with Order IRP / 418/2010, of August 5, on the obligation to register and communicate to the General Directorate of the Police of people who are staying at the lodging establishments).

In the issuance of invoices to customers the data can be communicated to banking entities. On the other hand, in case the consent has been given, the data may be communicated to other companies of our group for the purposes indicated above. There is no transfer of data outside the scope of the European Union (international transfer).

In other respects, for certain tasks we obtain the services of companies or people who provide us with their experience and specialization. Sometimes these external companies must access personal data of our responsibility. It is not really a data transfer but a treatment assignment. Only company services are contracted that guarantee compliance with the data protection regulations. At the time of contracting, theobligations of confidentiality are formalized, and the action is monitored. It may be the case of data hosting services, computer support services or legal, accounting or fiscal advice.


How long do we keep the data?

We comply with the legal obligation to limit the period of preservation of the data to the maximum. For this reason, only the necessary and justified data is conserved for the purpose that motivated us initially. In certain cases, such as the information contained in the accounting documentation and the billing, the fiscal regulations oblige to keep them until the responsibilities is prescribe in this matter. Regarding the data that is dealt with based on the consent of the person interested, it is kept until this person does not revoke this consent. The images obtained by video surveillance cameras are kept for a maximum of one month. However, if there is any incident, the images will be kept for a longer period. The necessary period of time that the secure forces or judicial organs may need. 


What rights do people have in relation to the data we are dealing with?

As provided in the General Regulation on data protection, the persons to whom we treat data have the following rights:

To know if they are treated. Anyone has the right to know if we treat their data, regardless of whether there has been a prior relationship.

To be informed in the collection. When personal data is obtained from the interested part, at the time of providing it, he or she must have clear information about the purposes for which he or she will be assigned, who will be responsible for the treatment and the other aspects derived from it treatment.

To access it. A very broad law that includes knowing precisely which personal information is being treated, what is the purpose for which they are addressed, communications to other people who will be (if applicable) or the right to obtain a copy or know the expected period of conservation.


To ask for the rectification. It is the right to rectify the inaccurate data that are subject to treatment by us.

To ask for its deletion. In certain circumstances there is the right to request the deletion of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected and justified the treatment.

Request limitation of treatment. In certain circumstances, the right to request the limitation of the processing data is also recognized. In this case, they will no longer be dealt with and will only be retained for the exercise or defence of claims, in accordance with the General Data Protection Regulations.

Portability. In the cases provided in the regulations, the right to obtain personal data in a structured format that is commonly readable, and it is recognized and transmitted to another person responsible for the treatment if the interested person.

To oppose the treatment. A person can adduce reasons related to his or her particular situation. Reasons that will imply that they stop processing their data to the extent or extent that can be detrimental to him, except for legitimate reasons or the exercise or defence against claims.

Not receiving commercial information. We will respond promptly to the requests regarding the non-continuance of receiving commercial information made by people who previously had authorized us.

How can you exercise or defend the rights?

The rights that we have just enumerated can be exercised by sending a written request to Golden Hotels at Calle Marconi, 16, Pineda de Mar (CP 08397), or by sending an email to, indicating in all cases "Protection of personal data".

If a satisfactory response has not been obtained in the exercise of the mentioned rights, it is possible to file a claim with the Spanish Data Protection Agency, through the forms or other channels accessible from its website

In all cases, either to file claims, ask for clarification or send suggestions, it is possible to contact the Data Protection Officer by email at


Legals basis Instagram Halloween contest #Ilovegoldenhotels



GOLDEN HOTELS entity holder of (hereinafter Organizer). 

Due to Halloween, Golden Hotels organizes an Instagram photo contest. The contest will be based on the following bases: 



Participants will have to publish a photo on Instagram that represents their stay during Halloween. We will look for originality of the pictures, as well as quality. 



Participants will have to fulfil the following requirements:

- Be guests of Golden Bahia de Tossa & Spa or Golden Port Salou & Spa during the contest period

- Follow the official profile of Golden Hotels @goldenhotels

- Tag @goldenhotels on the participant picture

- Tag #Ilovegoldenhotels

- Public Instagram profile

- Participants must be individuals and over 18



The period of the contest will start 30th October 2019 and will finish 3rd November 2019 23.59hCET.

The participation is for free and implies that participants to have a public Instagram profile and to respect the general conditions written on Instagram (https//

Participant can upload as many pictures as they wish during the contest period. Only the pictures that share the topic of the contest and that meet all the points of Section number 3 will opt the different prizes. 

Any content that Golden Hotels considers to be inappropriate, offensive, violent, sexist, racist o that violates any right will be automatically removed of the contest. 

Among the published pictures, Golden Hotels will select 3 finalists. The finalist pictures will be published on 5th November 2019. After this post and until 7th November 2019 23.59h CET, the voting period will take place. 

Won’t be considered any duplicated votes, or any fraudulent or sing of cheating.

After the votes counting, Golden Hotels will select the winning picture. Finally, on 8th November 2019, the winning picture will be published on the official Instagram profile of Golden Hotels. Golden Hotels will directly contact the winner. 

The jury reserves to itself the right to declare the prize not awarded if it is considered that the pictures do not meet the enough quality. 



All the Instagram users that fulfil the requirements mentioned on section number 3 will be awarded with a check of €10 as a participation prize.

This prize will be:

- Exclusive on the official website of Golden Hotels

- Applicable for 2020 bookings

- Exclusive for Golden Bahia de Tossa & Spa and Golden Port Salou & Spa

- Maximum reduction of €10 per booking

The winner of the contest, therefore the one published on the official profile of Golden Hotels, will be awarded with a check of €100.


This prize will be:

- Applicable for 2020 bookings

- Exclusive for Golden Bahia de Tossa & Spa and Golden Port Salou & Spa

- Maximum reduction of €100

The winner will have to directly contact the hotel so to make the booking.

In both cases, Golden Hotels will contact all the participants and the winner to communicate them the prizes.

The acceptance of the prize by the winner supposes to give acceptance to Golden Hotels to use the name and the photo for promotional actions. 



Participants assume the responsible of authority and originality of the images that are to be sent and give the right of reproduction and communication of their photos to Golden Hotels. Thus, Golden Hotels has the right to use this material for any media action. Participants must, in any case, defend peoples’ image rights. Golden Hotels is totally exempt of any responsibility related to this matter. 



When participating in this contest, participants accept that any content or comments published in any social media may be shared with other users, websites or any social media owned by Golden Hotels.



​Participants must not upload files or comments that contain viruses or that may be harmful to any computer equipment, tablets or cell phones. The Organizer is excluded from liability for delayed or misdirected entries due to any failure or lack of availability of hardware, electronic communications or upload to the Internet or other connections.

Golden Hotels is not responsible for the changes or effects that could be caused to your mobile phone, computer system, camera or other equipment as a result of your participation. The Organizer reserves the right to: exclude any participation or, if any participant, in case of incorrect manipulation of the data, refuse participation in the contest of those who do not meet the requirements described in these terms and conditions of participation or that contravene the rules or purpose of the contest, cancel the present contest or suspend or change any of its conditions due to technical causes or any other nature that is alien to your will that could not comply with the normality of the development of the competition according to what is established in these bases.



Participation in this call implies the full acceptance of these rules and the acceptance of the rules of Instagram.

Cookies policy

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About the use of cookies

This website, like most sites on the Internet, uses cookies to improve the user experience. Below you will find information about what cookies are, what kind of cookies this site uses, how you can disable cookies in your browser, and how to specifically disable the installation of third-party cookies. If you do not find the specific information you are looking for, please send us an e-mail to:

What are cookies?

Cookies are a small piece of text that websites send to the browser and are stored in the user's terminal or device. Its functions can be varied: store your browsing preferences, collect statistical information, allow certain technical functionalities, and so on. Sometimes, cookies are used to store basic information about the user's or his team's browsing habits, to the point of being able to recognize it.

Because they are important?

Cookies are useful for several reasons. From a technical point of view, they allow web pages to work in a more agile and adapted to their preferences, such as storing their language or the currency of their country. In addition, they help those responsible for websites to improve the services they offer, thanks to the statistical information they collect through them. Finally, they serve to make more efficient the advertising that we show you, thanks to which we can offer services to you free of charge.

How do we use cookies?

Navigating through this portal means that the following types of cookies can be installed:

Performance Improvement Cookies

This type of cookies keeps your preferences for certain tools or services so you do not have to reconfigure them every time you visit our portal and, in some cases, may be provided by third parties. Examples are: audio player volume, item sorting preferences, or compatible video playback speeds. In the case of electronic commerce, they allow you to keep information about your reservation.

Statistical analysis cookies

They are those that allow the monitoring and analysis of the behavior of users in Web sites. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and for the elaboration of navigation profiles of the users of said sites, in order to introduce improvements in the service in function of the usage data that users make.

Geolocation cookies

These cookies are used by programs that try to locate the situation of the computer, smartphone, tablet or connected TV geographically, in order to provide you with an adequate content and services.

Registration Cookies

When you register on our site, cookies are generated that identify you as a registered user and indicate when you have been identified in the portal. These cookies are used to identify your user account and its associated services. These cookies are kept as long as you do not leave the account, close the browser or turn off the device. These cookies can be used in combination with analytical data to individually identify your preferences on our website.

Advertising Cookies

They are those that, well treated by us or by third parties, allow us to effectively manage the advertising spaces of our website, adapting the content of the advertisement to the content of the requested service or to the use made of our website. Thanks to it we can know your Internet browsing habits and show you advertising related to your browsing profile.

Other third party cookies

On some of our pages, third-party cookies can be installed to manage and improve the services they offer. Like Google Analytics statistical services, for example.

How can I configure my preferences?

You can allow, block or delete cookies installed on your computer by configuring your browser options. In the event that you block them, certain services that need to be used may not be available to you. Here are links to information on how you can activate your preferences in the main browsers:

Google Chrome

Microsoft Internet Explorer

Mozilla Firefox


Flash Cookies

It is authorized the establishment of links with this place as long as it is done with the home page. The links may be made using the URL and / or the name of the company, but not the logos and graphic designs of PROHOTELES SCCL or the companies of the GOLDEN HOTELS GROUP. Presentations of the content of this site in window or frame outside PROHOTELES SCCL (framing) are not allowed.

Work with us

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Do you want to be part of our company?

At Golden Hotels we look for professionals with initiative, flexibility, responsibility, customer oriented and looking for quality in their performance; people who wish to be part of our Human Team. We offer you the opportunity to join a solid vacation hotel company that strives to ensure the well-being of its employees, being our goal that you can grow with us within a great team. Thank you very much for your interest ...

Golden News

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