Information on COVID-19

General Conditions

Taxes: All prices include 10% VAT. The Tourist Tax of € 1,32 per person (+16 years) and night is not included.

Cancellations: Reservations made through this website will be guaranteed by your credit card details. If cancelled or modified up to 2 days before date of arrival no charges shall apply. If canceled or modified later or in case of no-show, 100 percent of the 1 night will be charged.

Advance payment: The hotel reserves the right to pre-authorize your credit card charging the amount of the first night. The total cost of your stay will be paid on the arrival at the hotel and the previous charge will be return on your credit card. In case of cancelation within the free deadline, the entire amount will be returned. After the deadline established by the cancelation policy, the charge will not be returned. The reservations made using not-refundable rate will be paid in advance and will not be refunded in any case.

Early departures: Customers who make an early departure, according to the current legislation, the hotel can request up to 50% of the total price of the services left to use. Decree 183/2010, of November 23, of establishments of tourist accommodation. Article 27

All Inclusive: To book the All Inclusive in reservations that include more than one room, it is mandatory to select All Inclusive as a regime in all rooms. Failure to comply with this condition will mean the non-admission of the reservation into the All Inclusive program.

Meals: The drinks are not included in the services of lunch and dinner except in case of period offered. The hotel will not replace any food service for picnics.

Requests: All requests made through the "Comments" section of the booking form must be confirmed by the hotel for acceptance.

Reservations: The number of guests detailed in the reservation will establish the maximum capacity of the room. In case of presenting more people than those described in the reservation the hotel may choose to charge the stay of the person not detailed in the reservation whenever there is availability in the hotel. In case of no availability the reservation will be given for canceled and will be charged two nights in half board for cancellation after the deadline.

Pets: Pets are not allowed.

COVID-19: Please read carefully the published information regarding possible restrictions produced by the covid-19 For this reason we cannot guarantee the opening on the established dates, so we will be extremely flexible with our clients and we will always look for solutions and alternatives for your well-being and satisfaction.

Errors & web changes: Although our priority is to provide you with complete, up-to-date and accurate information, our website may contain content that is subject to human or technological errors. This content may include information related to prices, descriptions and availability.
Golden Hotels doesn’t guarantee that product descriptions and other content does not contain errors.
Golden Hotels reserves the right to correct this information so that the information displayed on the Web is current on the date of the last update.
Golden Hotels reserves the right to cancel the reservation, modify or withdraw the Promotion rules at any time if we reasonably believe that there may have been an obvious error in assigning a price, or availability of dates, even after confirming the reservation.

Información aproximada según tipo de cambio diario de la moneda seleccionada en relación a EURO o USD, facilitado por el BCE y válido solo para efectos informativos.